Privacy Policy

Last updated May 06, 2025

1. Introduction

Welcome to TechBox Review System (“Company”, “we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website techboxreviewsystem.com, use our services, or otherwise interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Our business operates in the United States and Mexico. For legal purposes, our primary business address is located in Montclair, California, USA, and for Mexican clients, legal matters are addressed in El Grullo, Jalisco, Mexico.

2. Information We Collect

When you use TechBox Review System services or interact with our website, we may collect the following types of information:

a. Personal Identification Information

- Name

- Email address

- Phone number

- Billing address

- Payment details (processed securely through Stripe — we do not store credit card numbers)

b. Business Information

- Business name

- Industry

- Website URL

- Customer list (when provided for the purpose of delivering review generation services)

c. Automatically Collected Data

When you visit our website, we may automatically collect certain information such as:

- IP address

- Browser type and version

- Pages visited

- Time and date of your visit

- Referring website

- Device type and operating system

d. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you interact with our website, and improve our services.

You can adjust your browser settings to refuse cookies or notify you when a cookie is being placed on your device.

3. How We Use Your Information

TechBox Review System collects and uses your information for the following purposes:

a. Service Delivery

To provide, manage, and improve our review generation and reputation management services, including account setup, customer support, billing, and reporting.

b. Communication

To contact you regarding your account, updates to our services, billing notifications, security alerts, and other important administrative messages.

c. Marketing

To send promotional content, newsletters, and special offers that may be of interest to you. You may opt out of marketing communications at any time by following the unsubscribe instructions included in such emails.

d. Legal Compliance

To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

e. Website Improvement

To analyze usage patterns and improve the functionality and performance of our website and services.

f. Fraud Prevention

To monitor and prevent any fraudulent or unauthorized activities.

4. Sharing and Disclosure of Information

At TechBox Review System, we respect your privacy and are committed to limiting the sharing of your personal data. However, there are circumstances where sharing your information becomes necessary:

a. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. These providers include payment processors like Stripe (for handling payments), email marketing platforms, customer support software, and cloud hosting services. All service providers are contractually obligated to maintain the confidentiality and security of your information.

Note: When using Stripe for payment processing, your payment information is governed by Stripe’s Privacy Policy.

b. Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

c. Business Transfers

If TechBox Review System is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

d. Protection of Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

e. Consent

We may share your information with third parties when you have given us explicit consent to do so.

f. No Sale of Personal Data

We do not sell or rent your personal data to third parties for marketing or other purposes.

5. Data Security

TechBox Review System is committed to protecting the security of your personal information. We implement a variety of technical, administrative, and physical safeguards designed to maintain the safety and confidentiality of the data we collect and process. These measures include, but are not limited to:

- Encryption: Sensitive information, such as payment details, is transmitted using Secure Socket Layer (SSL) encryption technology.

- Access Controls: Access to personal information is restricted to authorized personnel who require the data to perform their job functions.

- Regular Security Reviews: Our security practices are reviewed periodically to address new and emerging threats and vulnerabilities.

- Data Minimization: We collect and retain only the information necessary to provide our services and fulfill legal obligations.

- Third-Party Security: We work exclusively with reputable third-party service providers (such as Stripe) who comply with industry-standard security practices and data protection laws.

Despite these precautions, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Responsibility:

It is also important for users to take appropriate steps to protect their account credentials and personal data. We recommend using strong passwords and not sharing login details with others.

6. Your Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your personal data under applicable privacy and data protection laws, including the California Consumer Privacy Act (CCPA) for U.S. residents and the Federal Law on the Protection of Personal Data Held by Private Parties for residents in Mexico.

Your Rights May Include:

- Access: You have the right to request access to the personal information we hold about you.

- Correction: You may request corrections to any inaccurate or incomplete personal data.

- Deletion: You can request that we delete your personal information, subject to certain legal obligations.

- Opt-Out: You may opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions included in our emails or contacting us directly at [email protected].

- Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

- Withdrawal of Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at:

Email: [email protected]

Subject Line: Privacy Request

We will respond to your request in accordance with applicable laws. Please note that we may need to verify your identity before processing your request to ensure the security of your personal data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, improve our services, and provide you with relevant content and advertisements.

What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They help websites remember information about your visit, like your preferred language and other settings.

Types of Cookies We Use

- Essential Cookies: Necessary for the website to function properly and cannot be switched off in our systems.

- Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often.

- Functional Cookies: Allow our website to remember choices you make to provide enhanced, personalized features.

- Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. These cookies also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

Third-Party Cookies

We may allow trusted third-party service providers, including Stripe.com and analytics services like Google Analytics, to place cookies on our site to assist with payment processing, performance tracking, and marketing efforts. These third parties are governed by their own privacy policies.

Your Choices

You can control or delete cookies through your browser settings. However, disabling certain cookies may impact the functionality of our website.

For more information about managing cookies, visit www.allaboutcookies.org

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with any legal, accounting, or reporting requirements.

Retention Periods

- Customer Information: Contact details, account information, and payment history are retained for as long as you maintain an active account with TechBox Review System and for up to 7 years after account termination for tax, audit, and legal compliance purposes.

- Marketing Data: If you opt-in to receive marketing communications, we will retain your information until you unsubscribe or request deletion.

- Review Data: Data related to the reviews we generate or manage on your behalf will be retained for the duration of your subscription and a reasonable period thereafter to resolve any potential disputes or claims.

Data Deletion

Upon request, we will delete or anonymize your personal data unless we are legally required or permitted to retain it. You can make a data deletion request by contacting us at [email protected]

9. International Data Transfers

As TechBox Review System operates in both the United States and Mexico, your personal data may be transferred to, stored in, or processed in countries other than your country of residence, including the U.S. and Mexico. These countries may have different data protection laws that may not provide the same level of protection as your home country.

United States and Mexico Operations

By using our services, you acknowledge and consent to the transfer of your personal data between the United States and Mexico. For users located in Mexico, your data may be stored or processed in the United States, and vice versa.

Third-Party Providers

We utilize third-party service providers (such as Stripe for payment processing and hosting services) that may also process or store data in various jurisdictions. We ensure that these providers implement appropriate safeguards to protect your information in accordance with applicable data protection laws.

Your Consent

By submitting your personal data and engaging with our services, you consent to the transfer, storage, and processing of your data as described in this Privacy Policy.

10. Your Rights and Choices

We respect your rights concerning your personal data and provide you with reasonable access and control over the information we collect and process.

Access and Correction

You have the right to access the personal information we hold about you and request corrections to ensure accuracy and completeness. You may update your information by contacting us at [email protected].

Data Portability

Where applicable by law, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

Right to Erasure

You may request the deletion of your personal data, subject to legal and contractual obligations that may require us to retain certain information.

Opt-Out of Marketing Communications

You can opt out of receiving promotional emails or marketing communications at any time by following the unsubscribe link in the email or contacting us directly.

Cookies and Tracking Technologies

You have the option to control or reject the use of cookies through your browser settings. However, disabling cookies may affect the functionality and availability of our services.

Objections and Complaints

If you believe that your data rights have been violated, you have the right to file a complaint with the appropriate data protection authority in your jurisdiction. You may also contact us directly to resolve any concerns.

11. Children’s Privacy

TechBox Review System does not knowingly collect or solicit personal information from individuals under the age of 18. Our services are intended for business owners and professionals who are at least 18 years old or the age of majority in their jurisdiction.

If we discover that we have inadvertently collected personal data from a minor without verified parental consent, we will take immediate steps to delete such information from our records.

If you believe that we might have any information from or about a child under 18, please contact us promptly at:

[email protected] so that we can take appropriate action.

12. Third-Party Links and Services

Our website and services may contain links to third-party websites or services that are not operated or controlled by TechBox Review System. These links are provided for your convenience and do not imply any endorsement of the content, policies, or practices of such third parties.

Please be aware that when you leave our website, our Privacy Policy no longer applies. We encourage you to review the privacy policies and terms of use of any third-party websites or services you access to understand their data collection, usage, and protection practices.

We are not responsible for the privacy practices or the content of third-party sites or services.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Effective Date" at the top of this policy and post the updated version on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Continued use of our website and services after any updates constitutes your acceptance of the revised policy.

If any material changes are made to this Privacy Policy, we will make reasonable efforts to notify you, which may include sending an email notification to the address associated with your account or providing a prominent notice on our website.